Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 400 reviews

Mercure Manchester Norton Grange Hotel & Spa - Image 1
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Mercure Manchester Norton Grange Hotel & Spa - Image 3
Mercure Manchester Norton Grange Hotel & Spa - Image 4
Manchester Road, Castleton, OL11 2XZ ROCHDALE, United Kingdom

Description

Hotel extras

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

GPS:53.581386, -2.175206

Telephone
Fax +44 1706 516781

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PICKWICK RESTAURANT & BAR

Discover flavors at the Pickwick Restaurant & Bar servings fresh, local dishes, fine wines, and a cozy ambiance. We proudly serve Starbucks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  400 reviews

TripAdvisor Rating  4.0/5  2,267 reviews

Certificate of excellence 2024

Poor service

TripAdvisor rating 1.0/5

Olwyn S Solo travel - TripAdvisor review

Dear Olwyn, Good Morning. Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our leisure and spa team, are best know for their customer service and communication skills. I am upset to learn your experience was not up to our usual service standards, I will personally address this with both teams involved. It would give us a great pleasure to welcome you back to The Mercure Norton Grange, and I hope this one odd experience will not deter you returning back to us. Perhaps you would be kind enough to contact me directly when planning a future visit to our spa, so I can personally ensure that your next visit is a comfortable and enjoyable one. Once again, thank you for sharing your feedback with us & have a great afternoon. Best Regards Rama Arimilly General Manager.

Disappointing

TripAdvisor rating 2.0/5

Cathwilloughby TripAdvisor review

Dear Cath, Good Morning. Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies, that your experience did not meet your expectations in some areas. 1) Last summer we invested 3/4 M, in refurbing our lobby, reception and Pickwick area. Since this refurb, we have had several compliments on this area. We are very upset to learn this refurb was not up to your liking. 2) We have 13 privilege rooms in 1st floor & 13 in 2nd floor. It’s been the same way since this particular wing of bed rooms were built back in 1999. 3) An A4 size hotel detailed information sheet is included in every single check-in envelope. Swim times are displayed in public areas and lift. Also, a detailed E booklet of our hotel services is placed in every single bed room. You only need to scan on the QR code on the mirror to access this E booklet. 4) As part of environmental initiative we have "Go Green, Skip clean" programme. All you need to do is, display this sign on your door and for all ALL members, we credit 100 ALL points per night. 5) Our A La Carte Menu (placed in every bed room) clearly indicating brunch, lunch, dinner & 24 hrs menu items. Like most of the 4-star hotels in UK, we serve selection of Sandwiches in our 24 hrs menu. 6) In relation to no separate restaurant & bar, during the refurb we went with the approach of centralized F&B area. Our new Pickwick - Restaurant, Bar & We proudly serve Starbucks; is where we serve Breakfast, Brunch, lunch, Afternoon Teas & Dinner. It’s our new centralized Food & Beverage area. Dear Cath, from your feedback there are areas where we can improve, I made a note of them areas. We will certainly work on all them areas for improvements. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Pleasant Stay

TripAdvisor rating 5.0/5

LauraDaveJames Business - TripAdvisor review

Dear Laura Thank you for such a fabulous review & rating of your recent visit here with us at Mercure Norton Grange Hotel & Spa. I am always so delighted and especially so for the team when their hard work and efforts are appreciated. We look forward to welcoming you back in near future. Best Regards, Rama Arimilly. General Manager

Great stay

Customer review rating 5.0/5

Pa D. Couples - Confirmed reviews ALL

Dear D., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our staff made your anniversary special and that you enjoyed our spa facilities. We look forward to welcoming you back in the future. Best regards, Rama Arimilly General Manager Mercure Manchester Norton Grange Hotel & Spa

Calm lovely place

Customer review rating 5.0/5

Serena Solo - Confirmed reviews ALL

Dear Serena, Thank you for your kind words about our hotel\'s location and ambiance. We are delighted to hear that you enjoyed your stay with us and found it to be a calm and lovely place. Best regards, Rama Arimilly General Manager Mercure Manchester Norton Grange Hotel & Spa

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Other web-users rate our hotel

  • 144 reviews 9.2/10 Location
  • 557 reviews 6.8/10 Room
  • 520 reviews 8/10 Service
  • 9 reviews 4.2/10 WiFi
  • 284 reviews 8.4/10 Wellness Area
  • 208 reviews 6.4/10 Cleanliness
  • 182 reviews 7.5/10 Breakfast
  • 124 reviews 5.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.